Delivery Information

COURIER SERVICE

Prima Photo & Video partners with a number of trusted and reputatble couriers for shipment around the globe, including DHL, Fedex, Royal Mail, DPD, Yodel, TNT, Toll etc. You will get a tracking number for your order after it is dispatched. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.

SHIPPING COSTS

We offer free shipping to most countries. For shipment to regions that are less accessible or regarded as remote areas by couriers, additional postage cost will be added automatically at checkout. In other words, the price you see on our website is final and you need not pay extra, unless the region in which you resides is considered a remote area. All charges will be shown before confirmation of payment.

REGIONS IN SERVICE AND DELIVERY TIME FRAME

Prima Photo & Video delivers to you no matter where you live!
Major areas of service include the United Kingdom, the European Union, the United States and Australia.
For the rest of the world, Prima Photo & Video delivers as much as our partnering couriers deliver.
To find out if your region will be delivered to, please check out the section below. If your region is not stated, please feel free to contact our team at info@primaphotovideo.com

United Kingdom: 

We expedite our orders from our UK warehouse via DPD, Hermes, Royal Mail or UPS. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 6th - 12th working day after your payment is credited to our account. We assure the prices you see on our site are final and there won't be any taxes or duties to pay when the product arrives.

European Union:

We expedite our orders from our UK warehouse via Royal Mail, DPD or DHL. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 6th - 12th working day after your payment is credited to our account. We assure the prices you see on our site are final and there won't be any taxes or duties to pay when the product arrives.

United States:

We expedite our orders from Hong Kong via FedEx, UPS or USPS. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 5th - 10th working day after your payment is credited to our account. We assure the prices you see on our site are final and there won't be any taxes or duties to pay when the product arrives.

Australia:

We expedite our orders from Hong Kong via Australia Post. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 5th - 10th working day after your payment is credited to our account. 

Rest of the World:

We expedite our orders via FedEx unless otherwise stated. The handling time for an order takes around 1 working day typically. You will receive your purchase usually on the 2nd - 6th working day after your payment is credited to our account. Customers may be liable to import duties when the order arrives your country.

PO BOXES

Prima Photo & Video only accepts physical addresses for posting. This is due to delivery restrictions that most couriers impose on deliveries to PO Boxes. If your primary delivery address on PayPal is a PO box or a virtual address, please have it revised before placing an order with us. Otherwise the order will be cancelled and refunded. Couriers normally require consignees to sign for the parcel.

AMENDING SHIPPING ADDRESS

Prima Photo & Video does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched).
This is in place for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our team at info@primaphotovideo.com as soon as possible to have the order held, cancelled or refunded.
You may place a new order using the error-free shipping address, after logging onto your PayPal account and revising it there. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.